Can I cancel my self-exclusion before the period ends?

For a temporary self-break, you may request cancellation after a 24-hour cooling-off period. However, if you choose permanent self-exclusion, it cannot be reversed under any circumstances — this is a protective measure we take seriously to safeguard your well-being.

What happens to my account balance during self-exclusion?

Your account balance remains safe throughout the self-exclusion period. You will not be able to access the platform to play or make new deposits, but your balance is always protected. Once the period ends, you can request a withdrawal or resume playing.

Will I receive promotions during my self-exclusion period?

No. Once you activate a self-break or self-exclusion, bp99b will immediately remove you from all promotional communication lists. You will not receive any emails, SMS, or notifications about offers or bonuses for the duration of the break.

What if I want to increase my deposit limit?

If you apply to increase your deposit limit, there is a mandatory 7-day waiting period before the increase takes effect. This gives you time to reconsider your decision. Conversely, if you lower your limit, the change takes effect immediately with no waiting period.

Who do I contact if I need immediate help?

Contact the bp99b support team via the 24/7 Live Chat available on the platform. Our team is trained to assist players who need responsible gaming support and can help you activate protective tools or connect you with professional help resources.

bp99b | Responsible Gaming – Play Safe and Stay in Control

What Is Responsible Gaming?

Responsible gaming means you enjoy online gambling activities purely as a source of entertainment — not as a way to earn income, escape problems, or recover money you have lost.

At bp99b, we believe the majority of our players enjoy gaming in a healthy and fun way. That said, we also recognise that the line between entertainment and unhealthy habits can sometimes blur — especially when life pressures mount or someone is going through emotional difficulties.

That is why bp99b is more than just a platform with great games — we actively invest in real responsible gaming infrastructure. Every tool we build exists not just to meet regulatory requirements, but because we genuinely care about the well-being of every one of our players.

Smart Play Principles

Playing smart means:

Set a budget before playing and stick to it without exception
Treat money wagered as an entertainment cost, not an investment
Never chase losses with bigger bets
Only play when you are in a stable and clear emotional state
Make sure gaming does not interfere with your daily responsibilities, family, or work
Take regular breaks and avoid letting gaming sessions run on too long
Use disposable income, not essential funds or borrowed money, for wagering

Play for Entertainment, Not to Get Rich

Every game at bp99b — whether slots, live casino, or sports betting — carries a mathematical advantage in favour of the platform over the long term. This is an industry fact that every player should understand. Big wins do happen, but they should not be treated as an expectation or a financial strategy.

The best approach is to enter every session with a clear mindset: you are paying for an engaging entertainment experience, and any wins are a welcome bonus — not a right or a guarantee.

Always remember: Gaming should be enjoyable. The moment it stops being fun or starts to feel like an obligation, that is the time to step away and talk to someone you trust.

Self-Assessment Test

Answer the questions below honestly. If you answer "Yes" to 3 or more questions, we encourage you to contact the bp99b support team or seek professional help.

1Have you ever felt the need to bet more money to get the same level of excitement as before?

2Have you ever lied to a family member or friend about how much you have spent on gambling?

3Have you ever tried to stop playing but failed despite your intention to do so?

4Has playing started to interfere with your work, school, or family responsibilities?

5Have you ever bet using money that was meant for essential needs such as rent, food, or bills?

6Do you feel restless, irritable, or stressed when you are unable to play?

7Have you ever kept playing to try to recover money you previously lost?

0–2 "Yes": You appear to be playing responsibly. Keep using the limit tools we provide to maintain these healthy habits.

3–4 "Yes": These may be early warning signs worth paying attention to. We encourage you to activate a deposit limit or self-exclusion and talk to someone you trust.

5–7 "Yes": Please contact the bp99b support team immediately or seek professional help. You can activate self-exclusion through your account settings right now.

Aspect	Playing for Fun ✓	Needs Attention ⚠	Risk Level
Budget	Stick to the limits you set	Regularly exceeding budget	Moderate
Duration	Planned and limited sessions	Playing for hours without realising it	Moderate
Feelings	Fun even when losing	Feeling anxious, stressed, or angry after a loss	High
Money	Only use disposable income	Borrowing money to bet	High
Priorities	Family and work come first	Ignoring responsibilities to play	High
Control	Can stop at any time	Difficulty stopping even when you want to	High
Honest	Open about gaming activity	Hiding from family	Moderate
Emotions	Play in a calm state of mind	Playing to escape problems	High

Aspect

Playing for Fun ✓

Needs Attention ⚠

Risk Level

Budget

Stick to the limits you set

Regularly exceeding budget

Moderate

Duration

Planned and limited sessions

Playing for hours without realising it

Moderate

Feelings

Fun even when losing

Feeling anxious, stressed, or angry after a loss

High

Money

Only use disposable income

Borrowing money to bet

High

Priorities

Family and work come first

Ignoring responsibilities to play

High

Control

Can stop at any time

Difficulty stopping even when you want to

High

Honest

Open about gaming activity

Hiding from family

Moderate

Emotions

Play in a calm state of mind

Playing to escape problems

High

Bp99b Responsible Gaming – Safe Play Guide

Deposit Limit

Loss Limit

Play Time Limit

Temporary Self-Exclusion

Permanent Self-Exclusion

Reality Check

Smart Play Principles

Play for Entertainment, Not to Get Rich

Self-Assessment Test

Login to Your bp99b Account

Go to Account Settings

Choose the Tool You Need

Set Value and Duration

Confirm and Activate

Need Immediate Help?

Enjoy bp99b — With Control in Your Hands